The Frequently Asked Questions page is designed to assist users as they navigate CaribbeanTrader.com. If the FAQ section fails to answer your question please contact a Customer Service Representative at 1 - 866 - 212 - 0176 or send an email to info@caribbeantrader.com . Thanks again for choosing CaribbeanTrader.com.

How often do you update your ads?

Dealers have the ability to take cars that are sold off of our site using an online account interface so ads are updating all the time. Many dealers, though, opt to mange their inventory via other sources, either through our print publication or a third-party data company. If they use our print publication, they’ll be updated monthly. Dealers using a third party data provider have their ads updated daily.

If it is an individual seller, vehicles are displayed online just minutes after they are placed. Vehicles are removed from the site as soon as the seller notifies us. It is the seller’s responsibility to notify us that the car has been sold. Most individual sellers do this quickly as they no longer wish to receive phone calls about the vehicle they have sold.

Why do some of your listings not have a price?

Our sales and customer service team members encourage dealers and sellers to list prices as we believe that is the most customer service friendly approach. However, there are some sellers that insist on generating a call to their location to discuss price.

Most of the vehicles listed on our site do include prices and we are confident you can find the best car for your needs on CaribbeanTrader.com. Our search default sorts vehicles by price so any vehicle without a listed price is at the bottom of any search result unless the search settings are changed by the user. We notify dealers of this to discourage them from withholding prices on their vehicles.

Why are the prices listed on your website different from some dealer prices on the lot?

Sometimes the prices listed online do not identically correlate with the price on a vehicle at the dealership. Occasionally a dealer will post a price on our site that does not include taxes and surcharges such as title fees. Conversely, a dealer might also have a temporary sale price for vehicles at the dealership without posting this price online. Vehicle pricing on CaribbeanTrader.com is solely the responsibility of the seller.

How can I recover my username and password?

If you are an individual advertiser or a member, your username is the email address used to originally set up your account. You can recover your password by following the link below:

http://www.CaribbeanTrader.com/myautoforgotpassword.php

Why is your website not displaying correctly?

CaribbeanTrader.com supports several internet browsers such as Internet Explorer, Netscape, Firefox, and Safari. We recommend that you install the latest version of Flash to view every part of the site.

If you are using Internet Explorer, check what version you are using (we recommend at least 5.1). Please be sure that you have enabled JAVASCRIPT. You can do this by clicking the Tools tab on the menu bar and selecting Internet Options. In the Security tab, make sure your security setting is at Medium – this will enable JAVASCRIPT automatically. If you prefer not to lower your security setting, you can enable JAVASCRIPT manually through the Advanced tab.

Sometimes photos will not display if your Temporary Internet Files are full. In your taskbar, click Tools Internet Options. A window will display with options to delete both your cookies and files (check the box to delete off-line files in that folder as well). This will help the pictures load and will speed up your internet connectivity overall.

It will only take about five minutes – we update our inventory as often as possible to give our customers maximum exposure on our site. Any modifications made to your listing will refresh in just a few minutes as well.

How can I generate more leads with my ad?

Car buyers can be very discerning. When placing a listing online, you have considerably more to work with than a newspaper ad. CaribbeanTrader.com gives dealers the flexibility to flesh out the vehicle they are presenting to potential buyers. The easiest way to do this is with high-resolution photos that show off your vehicle’s features.

For best results, photos should be saved in .jpg or .gif format with a resolution of 800x600 pixels. File size should be 150k or less. For more tips on uploading your photos, click here

How do I upload photos?